The Home Insulation and Energy Systems Contractors Scheme is the Trading Standards approved consumer protection body for home energy products. Any work done by HIES Members must be fit for purpose, installed professionally and come with comprehensive guarantees which are covered by specialist insurance. All HIES members will have successfully passed their strict accreditation process and are vetted annually.
Workmanship warranties on the work carried out in your home.
To provide adequate financial protection (IBGs).
Free help and advice line for both installers and consumers.
CTSI approved ADR competent authority.
In addition to free deposit protection, free stage payment protection and free insurance backed guarantees, consumers using one of our accredited members can benefit from our robust, Chartered Trading Standards Institute (CTSI) approved alternative dispute resolution service, thus ensuring you are protected every step of the way.
George Clarke, architect, TV presenter and home improvement champion, continues as a passionate consumer advocate and Brand Ambassador of HIES. Widely known for his recent work on George Clarke’s Amazing Spaces, he joined the scheme in 2019 as an ardent supporter of high standards in the home improvement and renewable energy industries and protecting and educating consumers.
Read more here about the benefits of installing an Air Source Heat Pump in your home.
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